Privacy Policy

1. Information Collection and Use

We collect personal information that you voluntarily provide when you interact with our Site, including when you request a free inspection, start a roof assessment, or contact us for more information. The types of personal information we may collect include:

• Name — to identify you and personalize our communications.
• Phone Number — to contact you regarding your inquiry, inspection, or project.
• Email Address — to send you estimates, project updates, and respond to questions.
• Postal Address — to identify the property requiring service and plan site visits.

We use this information to contact and identify visitors, respond to your requests, provide roofing and exterior service estimates, schedule inspections, and deliver the services you have requested. We do not collect more information than is necessary to provide our services.

2. Log Data & Cookies

Like many websites, our Site may collect log data, including your IP address, browser type, pages visited, and the time and date of your visit. This information is used for analytics, security, and to improve the performance and functionality of our Site.

We may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and understand how visitors use our Site. You can choose to disable cookies through your browser settings, but some features of the Site may not function properly without them.

We may also use third-party services, such as analytics providers and form platforms, that collect, monitor, and analyze data to improve our Site and services. These third parties have their own privacy policies governing how they use your information.

3. SMS Data Collection and Usage

We may collect the following information for SMS communications:

• Name
• Email address
• Mailing address
• Mobile phone number

We use this information to send you updates, reminders, and notifications related to your roofing or exterior project, including appointment confirmations, project status updates, and follow-up communications. SMS messages are sent only with your consent and are intended to keep you informed throughout your project.

Data Retention: We retain SMS-related personal information for as long as necessary to provide our services and for a reasonable period thereafter to comply with legal obligations and resolve disputes.

Opt-Out: You may opt out of receiving SMS messages at any time by replying "STOP" to any message we send, or by contacting us using the information provided in the Contact Us section below. After opting out, you may still receive non-marketing messages related to your active project.

We do not sell, share, or distribute your mobile phone number or SMS data to third parties for marketing purposes. Your mobile number is used solely by Rivera Contractors & Roofing LLC to communicate with you about your project and our services.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

5. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can promptly delete such information and take appropriate action.

6. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of any updates.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to us: